AIT Home Delivery is now handling garden furniture supplier LeisureGrow’s final-mile deliveries for John Lewis customers.
The partnership involves providing two-person home deliveries for LeisureGrow’s LG Outdoor and NOMA products sold via the department store brand.
Simon Gregory, national account director at LeisureGrow, said: “When delivery performance falls short, even if the product is perfect, the customer experience suffers. That was a major driver behind our move to AIT.
“With AIT, we’ve seen a reduction in lead times, improved reporting and far more proactive communication. It allows us to give John Lewis customers a smoother, more professional experience.”
“The driver is the only person the end customer sees – they’re representing both LeisureGrow and John Lewis,” he added.
“From how the vehicle looks to how the driver interacts with the customer, everything matters.”
The company added that discussions were already taking place about extending AIT’s role across other LeisureGrow brands and supporting its international expansion.
James Langer, AIT Home Delivery’s business development manager, said: “We’re proud to be supporting a respected British business like LeisureGrow.
“Our shared focus on customer service, efficiency, and continual improvement makes this a natural partnership – and one we’re excited to develop and support LeisureGrow as it continues to extend its presence.”
