Evri launches Parcel Vision software to enhance customer service

Evri has developed software that lets couriers know if their ‘safe place photos’ have failed to show the parcel and where it has been left and requests they take a second shot.

Parcel Vision was created in order to eliminate mistakes where a parcel may not be clearly visible, be too close to the lens or the camera lens was covered.

Evri said the software was developed using a machine learning model that was trained using thousands of safe place photos and can detect problems.

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Initial trial results showed a 98% success rate.

Sam Greenwood, innovation engineer at Evri, said: “We are always looking to leverage technology to support delivery accuracy and further improve the customer experience.

“Machine learning and AI is a gamechanger and our team is working on a number of exciting developments in this area.”