Whistl appoints contact centres director

Logistics specialist Whistl has recruited James Revell as its first director of contact centres.

Revell joins the company from Air France KLM, where he led its international contact centres. He joined the industry 20 years ago, starting his career as a call handler and progressing through the industry to senior leadership roles.

Whistl offers multi-channel and omni-channel contact centre solutions across three sites at Gateshead, Paignton and Farnborough handling calls, email and social media interactions.

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Revell will head up a team that is well established, with many staff having been there for more than nine years.

Nick Wells, Whistl executive chairman, said: “James is recognised for his proven track record in delivering a first-rate customer service and we are delighted that he will lead the Whistl Contact Centre team.”

Revell added: “I am thrilled to be joining Whistl, working with their excellent contact centre team.”