Pall-Ex accelerates drive into B2C market

Pall-Ex has strengthened its safety procedures and introduced improved software to help accelerate its drive into the B2C market.

The company has equipped its drivers with an app that it claims enables them to make a full risk assessments at point of delivery and launched a software system which aims to give customers across the network increased freight visibility and improve safety at point of delivery.

Dubbed MyNexus, the software system will work alongside the driver app by allowing customers to provide detailed information on destination conditions such as accessibility, road camber and sloping driveways.

Speaking to MT group MD Kevin Buchanan said: “By offering the customer this service at the front end and putting in place the driver checks at the point of delivery we can ensure improved service levels and our drivers’ safety.”

He added that by improving drivers’ conditions and giving them the power to refuse to offload a pallet in dangerous conditions, Pall-Ex was ensuring the safety of drivers and improving driver retention levels.

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“Drivers can pick and choose where they work these days, and as multi drops are not the most popular with drivers, making them as easy and safe as possible is essential.”

Buchanan said MyNexus, which was launched this week, was developed in-house following extensive consultation with major customers and members.

It features include an easy to use interface, real-time GPS tracking, customised dashboards and a range of viewing options, from consignment overviews to detailed pallet information.

It also provides an integrated address book, bespoke KPI reports, highlights service levels in remote or rural locations and provides images of consignments documented with electronic proof-of-delivery and geo-tagging.

The software will also help Pall-Ex network members with vehicle planning and customer freight expectations, and reduce phone calls to customer services by providing members with a version which shows all of their customers’ freight.

Buchanan added that the launch of the software system will also accelerate the network’s drive into the growing B2C market, by providing the levels of detailed information and high levels of visibility B2C customers expect.

“It is all about using technology to enhance our customer service – it opens up the customer’s visibility to the same level as that provided by the parcels sector. It is very visual and very simple to use and we have had great feedback from customers.”