International e-commerce management and delivery specialist ITD Global has helped beauty and skincare brand Gatineau Skincare streamline its logistics process to cut costs and boost deliveries.
ITD Global was called in after Gatineau experienced significant challenges in its courier logistics operations, including high shipping costs and extended time spent on customer service.
As Gatineau’s shipping volume increased, these issues became worse, preventing Gatineau from scaling their shipping volume and suffering from unreliable and expensive services.
In addition, the extensive time required to handle customer service issues meant valuable resources and time were being wasted, creating unnecessary friction in their operations.
ITD tackled the problem by moving Gatineau over to Evri for both its domestic and international services in a strategic shift that cut costs and ensured a quicker and more reliable service, which ITD said better reflects the premium nature of the Gatineau brand.
Ben Tubb, Gatineau Skincare chief operating officer, commented: “ITD’s customer service is brilliant, taking away the need for my staff to spend two hours on the phone with providers, allowing focus on ensuring timely service.
“ITD offers a fast claims process – log on and claim, just simple and easy. The response time after logging a claim is impressive. The team have been very professional, and the service is smooth from start to finish.
“Big shout out to Neil, who ensured our integration went smoothly and made sure any issues were dealt with quickly.
“They stick to their promises, it is not a sell to get you on board, the continuous on-going support has been exemplary.”
Jonny Mocton (pictured), ITD Global chief executive, added: “By moving Gatineau to a more streamlined logistics process, we have delivered substantial improvements.
“Gatineau’s time spent on customer service has dropped drastically as our efficient claims process allows the team to log on and resolve issues quickly.
“Other benefits include reduced shipping costs and a more reliable shipping experience for their customers.”
