Pallet pooler IPP has won a supply chain contract with homewares brand Simplehuman, becoming its sole supplier for all UK pallet movements and replacing previous supplier CHEP.
The business, which produces premium versions of everyday items, sells its products through Amazon and retailers including John Lewis, Argos and Costco.
It was originally established in 2000 in Torrance, California and first started trading in the UK in 2003.
Nigel Parker, UK distribution general manager at Simplehuman, said: “We sell high-end products, focusing on lifestyle experience and we needed a pallet pooler we could rely on to add value to our operations.
“We are eager to participate and assist any supplier in improving the process between us and that is something which is already working well with IPP.
“Their focus is always on understanding the customer rather than just being a supplier. There is always a human available on the phone and we know there will be someone there able to assist when we need it most, with no complexity and hidden costs.”
IPP commercial director Demi Crabbe said: “We pride ourselves on working with businesses where we share values and ambitions for long-term growth. Fostering lasting partnerships with businesses like Simplehuman is what sets us apart.
“It was a really important factor for Simplehuman to have high-quality customer service from their pallet pooler, where someone is always available on the phone within an hour to support with any issues.”
