Parcel delivery giant Evri has delivered record adjusted EBITDA and parcel volumes for the year to 1 March 2025, driven by a £57m operational investment to boost service levels, drive growth across its divisions and win new clients.
Announcing its results for the period, Evri said it outperformed the market during the year to deliver record parcel volumes of more than 807m over the 52 weeks, up from around 730m in 2023-24. This represents a 25% increase in parcel numbers in the last two years.
Evri said this performance puts it on track to achieve its ambition to become the UK’s premier parcel delivery business,further boosted by its announcement of its proposed merger with DHL eCommerce UK, post-period in May this year, and by its purchase of Irish customs clearance and logistics specialist Coll-8 in the same month.
Evri said its growth in 2024-25 was supported by “strong parcel volumes” including across consumer-to-consumer marketplaces, such as eBay and Vinted, as the mega-trend in selling second-hand items online shows no sign of slowing down.
New client wins saw the business diversify into new sectors including fresh food, car parts and floristry.
Its adjusted EBITDA increased by almost a fifth to £341m during the period, when it was acquired by global asset management firm Apollo Funds in August 2024.
The company also pointed to its £57m investment in 2024-25, aimed at further improving service levels.
During the year, Evri said it maintained its 99% on-time delivery record, its Net Promoter Score rose by 2.4 points to + 64 and brand consideration rose against the market with Evri also rated one of the Top 10 most improved brands in 2024 by YouGov’s brand index.
Evri also almost doubled investments in its operations, including the introduction of new depots in Tyneside, Pen-y-Bont and Sheffield.
The firm also rolled out 100 additional eCargo bikes, with plans to reach 3,000 in the next decade. A total of three million Evri parcels are now delivered by bike or electric vehicles a year.
Tech updates to Evri’s app also included enhanced parcel tracking features and range of new delivery preferences, in particular aid to those with accessibility needs.
Key events, post period end, listed by Evri include the announcement of its proposed merger with DHL eCommerce UK in May 2025, its acquisition if Coll-8 later that month, and its investment of £50m in June in parcel lockers, as part of plans to expand its network of ParcelShops and lockers.
Turning to the proposed merger of Evri with DHL eCommerce UK, Evri said that, if approved, the new enlarged Evri Group will include:
- Cost-effective and flexible courier network for next-day and standard deliveries for small and large items for retailers, businesses and consumers.
- A separate, dedicated and secure premium network for high-value and larger parcels for B2B and B2C deliveries.
- A comprehensive SME solution, which offers everything from mail, lightweight, larger, secure, B2B and international services.
- A network of over 10,000 ParcelShops and Lockers.
- The operation of a best-in-class mail service on behalf of businesses in the UK.
On the subject of its purchase of Coll-8, the company said the acquisition will:
- Strengthen its end-to-end delivery and clearance capabilities in the Republic of Ireland and wider EU.
- Integrate Coll-8’s bespoke digital platform to reduce Evri’s delivery times from five to two days and speed up returns in the Republic of Ireland.
- Leverage Coll-8’s 500-strong pick-up and drop-off network in the Republic of Ireland, providing a step-change in convenience for Irish customers, accelerating returns to UK retailers.
- Benefit retailers who can reclaim any duty through Coll-8’s automated process for returned items for taxes paid when goods are imported into Ireland.
Commenting on the results,Martijn de Lange, Evri chief executive said: “In what was a landmark 50th year for our business, we delivered record adjusted EBITDA and retail-to-consumer parcel volumes – driven by our best-ever peak, and growth across our divisions and new client wins.
“Apollo’s acquisition of Evri last year was testament to our success to date and, thanks to the dedication of our colleagues and couriers, we are well-positioned for next-generation delivery services.
“Our unwavering commitment to improving the customer journey has kept pace with record growth with us almost doubling our multi-million pound investments into our operations and service in the last financial year.
“It was a year that saw us expand our client base into new sectors, including fresh food, car parts and floristry, and grow our presence in existing ones.
“We continue to meet increased demand for customer-to-customer deliveries for online marketplaces, as buyer and seller behaviour changes – fuelled by scroll and spend social commerce sites such as TikTok’s shop.
“Evri’s tech-enabled convenience is equipping a growing army of bedroom CEOs who are shaping the future of ecommerce.
“We are also excited by Evri’s proposed merger with DHL eCommerce in the UK, and our acquisition of Coll-8, both announced in May, to put us firmly on track to become the UK’s premier parcel delivery group to serve both consumers and businesses.
“Furthermore, a planned £50m investment announced in June will see us expand our network of ParcelShops and lockers.”
