DX Group has launched a nationwide same-day courier service called DX SameDay, which will be managed by a centralised team based at DX’s operations in Wednesfield, West Midlands.
The new service will be available 24 hours a day, 365 days of the year and marks the further extension of the group’s services, which span parcel, mail, two-person and irregular dimension and weight (IDW) deliveries, as well as logistics.
DX SameDay will provide on-demand services for urgent consignments and scheduled services for time-specific deliveries, in addition to contracted and multi-drop services.
DX Group operates a fleet of over 2,000 vehicles, which combines both the DX-owned fleet and a contracted fleet, organised through partnerships with master sub-contractors.
This allows DX SameDay to use a wide range of vehicles, depending on customers’ requirements, from small and sprinter-sized vans, through to 7.5-tonne vehicles with tail lifts, and articulated lorries with box or curtain-sided trailers.
DX SameDay also offers real-time GPS tracking and proof of delivery services. Customers will be able to book the service by phone, e-mail or online at any time of the day or night, 365 days of the year, with a customer service team responding to enquiries within 15 minutes.
Paul Ibbetson, DX Group chief executive, commented: “We are delighted to be extending our delivery services with the launch of DX SameDay.
“Many of our existing customers have requested a same-day service from us, and we believe that our offering brings together an unrivalled combination of value, reliability and nationwide reach that customers will value highly.
“DX has 50 years’ experience in delivering service excellence to customers who prioritise time-sensitive deliveries or whose items are high-value or critical, including in the legal, healthcare, retail, manufacturing and automotive sectors, so the launch of this service is a natural next step for us.”
