Two-person home delivery specialist ArrowXL has extended its contract with mattress provider Hypnia to store and deliver hundreds of mattresses a month to customers nationwide.

Originally selected for final-mile delivery, ArrowXL will now be responsible for both warehousing Hypnia’s products at their Worcester depot, and delivering them to homes across the UK.

ArrowXL’s two-person delivery service includes nominated day, mattress recycling, and room-of-choice delivery. Hypnia’s customers will also be kept informed throughout the delivery journey with personalised communication via SMS and email, and have access to the askAXL tracking web app providing real-time order status.

By consolidating their storage and delivery services with ArrowXL, Hypnia will reduce its supply chain and have a single point of contact and full visibility of all delivery activity via the Sugar CRM system, which provides key logistics metrics such as delivery times, fulfilment rates, and customer satisfaction levels.

Samuel Galloo, Hypnia director general, commented: “As a responsible brand we redistribute our returned mattresses to people in need through local partners and associations, and are also committed to reducing the impact on the environment by recycling our returned mattresses.

“ArrowXL have helped us with this process by consolidating the returned mattresses at their Worcester depot and sending them to our chosen recycling partner.”

Allan Pape, ArrowXL business development manager, added: “With our extensive network and focus on customer-centric logistics, we’re well-positioned to support Hypnia’s growth plans in the UK, and ensure their customers continue to experience an efficient and reliable delivery experience.

“As their existing final mile partner, it made sense to consolidate their warehousing and delivery requirements with us. Our established reputation as ‘bed experts’ means we’re perfectly suited to handle their larger deliveries.”

 

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