Extra MSA is feeling flushed with success after taking top spot for toilet cleanliness at the Loo of the Year awards.

The service station operator was presented with the Loo of the Year Champions League – Standards of Excellence award at an annual event dubbed the washroom Oscars.

The award is presented to organisations winning five or more five-star awards in recognition of them consistently maintaining a high standard of toilet management.

Extra’s porcelain estate was subject to unannounced visits and assessed against 101 judging criteria, including signage and décor, overall standards of cleanliness, and accessibility and customer care.

It operates eight MSAs across England and features brands such as McDonalds, KFC, Nando’s and Pizza Express, as well as children’s play areas and outdoor spaces.

Tom Dobson, CEO at Extra MSA Group, said: “It’s no secret that we’re committed to going above and beyond for our customers, and that extends to our toilets too.

“It’s fantastic to have been recognised for our commitment to keeping our facilities in great shape. A huge thank you to our colleagues for their hard work in both maintaining and consistently raising these incredibly high standards.”

The accolade follows Extra having recently been crowned Britain’s number one motorway service operator, ranking top of the table for customer satisfaction with its toilets.

 

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