DX and Viking UK have expanded their partnership with a multi-year contract that sees the logistics firm take responsibility for all next-day deliveries for the workplace supplies distributor.
Both sides said they had invested significantly into the partnership over the last few years and that they had established close communications too.
The net result has been increased performance levels, record customer satisfaction for Viking and a reduction in operational costs.
Ian Truesdale, CEO of DX – which was awarded trusted partnership status by Viking in 2025 – said: “DX and Viking have established a highly effective and close relationship, and we’re delighted to see our partnership continue to grow.
“It has been extremely productive because both sides take their commitment to high customer standards very seriously and are willing to engage openly and transparently with each other.”
Viking logistics director Andy Renshaw said: “What sets DX apart is not just service performance, but the way the relationship works when there is an issue to solve or an opportunity to improve.
“There is transparency, agility and a motivation to adapt on both sides.
“DX’s depot managers and our own team treat each other as colleagues solving the same problem rather than two businesses managing each other. That’s not something you can impose.
“It has to be built, and you can see it in how impressively people on both sides actually behave.”
