A new pay deal will see around 20,000 couriers benefit from increased rates for parcels collections. The new rate was agreed as part of annual negotiations between GMB and Hermes, on behalf of 20,000 Hermes Self-Employed Plus (SE+) couriers. It follows a ground-breaking deal in 2019, the first of its kind designed to support the rights of self-employed workers operating in the so-called ‘gig economy’, which included paid holiday and guaranteed minimum payment rates for SE+ couriers and the ability […]
Carole Walker has been promoted to CEO of Hermes Europe, with UK MD Martijn de Lange stepping into her shoes as UK CEO.
Hermes is investing £25m in a new Warrington hub, almost tripling capacity in the area to support volume growth.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]