Logistics firms ramp up customer communications during pandemic


 

More than a third of transport and logistics businesses have increased their customer communications in response to the challenges of the Covid-19 pandemic. According to new research from SMS communications provider TextAnywhere, while online shopping and home delivery has risen significantly in the past few months, 57% of logistics firms still reported a decline in overall operations of at least a quarter. TextAnywhere asked transport and logistics firms about how they had used customer communications to maximise service during the […]