Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
Hermes has opened its new Rugby super hub, increasing its overall parcel processing capacity by almost 50%.
The majority of online shoppers are unwilling to pay extra for premium parcel delivery, despite demanding greater choice and flexibility, a Hermes survey has revealed. The carrier has stressed the importance of offering a variety of delivery options, after a survey of 1,000 e-retail customers, commissioned by Hermes, found that many did not want to pay extra to cover the additional cost of evening deliveries, despite wanting access to parcels in the evening. Hermes sales and marketing director Gary Winter […]
Hermes is to increase its self-employed couriers’ pay to meet competition for the workers as the e-retail market surges.