Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
Hermes has invested in 100 new vehicles as part of a fleet replacement programme, which will also assist it with additional parcel volumes. The parcels firm has made a multi-million pound investment in 86 vans, a mix of 7.5-tonne, 12-tonne and 18-tonne vehicles, which will be used for radial depot work. It has also added 14 tractor units to its trunking operation, collecting from customers and distributing to its hub and depot network. All the new vehicles have automatic gearboxes […]
Hermes has revealed that each of its ParcelShops handled an average 60 parcels a week in the run up to Christmas, as more than 60,000 parcels were moved through the network during the festive period. The carrier has also hit its target of opening 1,000 ParcelShops by the end of 2012, just five months after launching the service in June 2012 with 500 locations. A spokesman for the firm said: “The volumes for ParcelShop are running ahead of expectations and […]
Yodel has predicted that collaboration between parcel carriers is something that its customers will eventually demand, but Hermes has ruled the notion out.