Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
Delivery companies such as Hermes that use self-employed drivers need to change their business models, according to a select committee.
The GMB union is taking legal action against Hermes as part of its wider campaign against the gig economy.
Hermes has teamed up with ByBox to offer a parcel locker delivery and collection service for SMEs and online retailers.