Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
The chief executive of Hermes UK has admitted the company had not been as compassionate as it expected itself to be with its self-employed couriers, as a government minister called on HMRC to investigate the carrier’s zero-hours contracts.
Hermes has invested in 100 new vehicles as part of a fleet replacement programme, which will also assist it with additional parcel volumes. The parcels firm has made a multi-million pound investment in 86 vans, a mix of 7.5-tonne, 12-tonne and 18-tonne vehicles, which will be used for radial depot work. It has also added 14 tractor units to its trunking operation, collecting from customers and distributing to its hub and depot network. All the new vehicles have automatic gearboxes […]
The consumer delivery subsidiary of Hermes, myHermes, has launched a new international parcel delivery service which aims to support SMEs.