Hermes handled its highest ever volume during the 2017 peak period, with year-on-year growth of 12%. The carrier moved 9.7 million parcels in the period, which was its first peak with its new Coventry hub in action. In its busiest week over the festive season, Hermes moved 1.6 million parcels. It said it also saw its customer satisfaction rating hit 87, its highest point in two years for the run-up to Christmas. The results come after a year of change […]
Hermes has revealed that its ParcelShops have handled more than 870,000 parcels since the concept was introduced in June.
Hermes has opened its 1,000th parcel shop, five months after the service was launched. The firm plans to expand the network to 2,500 sites by the end of 2013, following the opening of the milestone ParcelShop in Stockport. It launched the service in June with 500 stores nationwide, which offer an alternative for SMEs to send parcels and allow online retailers to offer consumers a convenient returns service. It plans to expand the service next year to allow parcels to […]
Yodel has predicted that collaboration between parcel carriers is something that its customers will eventually demand, but Hermes has ruled the notion out.