Arrow XL has reported a significant boost in customer satisfaction since the launch of its AskAxl live tracking app last autumn. The two-man delivery firm said a third of its customers are now engaging with AskAxl, which provides real-time delivery status information and a live chat feature. A two-hour delivery window service is also available to customers and the tracking app can reduce this down to a 30minute slot notified by text message or email. Arrow XL CEO Ian Howell […]
Arrow XL split from Yodel in 2013, and in the last two years chief executive Ian Howell has built a two-man delivery firm that prides itself on giving all of its customers the VIP treatment.
Yodel has changed the partner it works with for international deliveries, enabling it to offer fully tracked international delivery.
Two-man delivery firm Arrow XL has revealed it made over two million deliveries in its first year of trading under its new identity.