Arrow XL has reported a significant boost in customer satisfaction since the launch of its AskAxl live tracking app last autumn. The two-man delivery firm said a third of its customers are now engaging with AskAxl, which provides real-time delivery status information and a live chat feature. A two-hour delivery window service is also available to customers and the tracking app can reduce this down to a 30minute slot notified by text message or email. Arrow XL CEO Ian Howell […]
Retailer John Lewis has launched a trial allowing customers to collect goods from CollectPlus outlets.
Home delivery specialist Yodel has gone through some well-publicised growing pains since its creation from the merger of HDNL and the day domestic side of DHL in 2010.
Yodel executive chairman Dick Stead has described the footage of Yodel employees throwing parcels about in an undercover TV report as a disgrace after it aired on Channel 4.