Scania has developed an updated Customer Satisfaction Index (CSI) system to help managers improve network performance and response times to customer queries. The system provides Scania’s managers with instant access to customers’ feedback via an online portal and individual managers are alerted when a customer wants an immediate response. The system was developed after the manufacturer identified that responses were taking too long to filter through the old CSI system, which was developed more than 20 years ago, often meaning […]
In my archive, I have a Commercial Motor road test cutting, unusually with an accompanying video, dated 15 December 1996. It is of a back-to-back road test of two identically laden ERF EC12s belonging to BOC Distribution, carried out by Toby Clark, then vehicles editor and me, then engineering editor.
Glasgow-based heavy plant and equipment hire specialist AB2K has upgraded its fleet with four new Scania G450 XT Cheesewedge plant bodies supplied by MV Commercial.
Scania (GB) has won an order for at least 2,250 trucks from Consortium Purchasing, an operation led by William Stobart, executive chairman of Greenwhitestar Acquisitions (which owns Eddie Stobart, The Pallet Network and iForce), and Allan Jenkinson (owner of A W Jenkinson Forest Products).