Scania has developed an updated Customer Satisfaction Index (CSI) system to help managers improve network performance and response times to customer queries. The system provides Scania’s managers with instant access to customers’ feedback via an online portal and individual managers are alerted when a customer wants an immediate response. The system was developed after the manufacturer identified that responses were taking too long to filter through the old CSI system, which was developed more than 20 years ago, often meaning […]
The Co-operative Group, which has said it would welcome the opportunity to trial more longer semi-trailers, has become one of the first customers to receive Dolphin aerodynamic truck bodies from Gray & Adams. The Dolphin is named because of its streamlined profile, which is designed to maximise fuel-efficiency and therefore reduce CO2 emissions. The design, fitted in this example to two 26-tonne Scania chassis, features cappings that follow the curvature of the roof, and a vortex generator to smooth the […]
Nantwich, Cheshire-based Boughey Distribution has reshuffled some of its management team, creating two new roles to raise levels of service to customers.