Scania has developed an updated Customer Satisfaction Index (CSI) system to help managers improve network performance and response times to customer queries. The system provides Scania’s managers with instant access to customers’ feedback via an online portal and individual managers are alerted when a customer wants an immediate response. The system was developed after the manufacturer identified that responses were taking too long to filter through the old CSI system, which was developed more than 20 years ago, often meaning […]
Farrall’s Group said it was impressed by the results of a recent Scania CNG truck trial and it now sees the greener fuel as the next step forward for the Chester haulier.
As part of the COP26 climate change conference in Glasgow, Scania held a one-day conference at its new Eurocentral flagship dealership to the east of the city to review road transport’s progress towards net-zero emissions. MT caught up with Scania’s global head of sustainability Andreas Follér at the event.
Scania has used its modular system to develop a driverless, battery-powered concept vehicle that can be used for multiple urban purposes, from ferrying commuters to delivering parcels and collecting refuse.