Scania has developed an updated Customer Satisfaction Index (CSI) system to help managers improve network performance and response times to customer queries. The system provides Scania’s managers with instant access to customers’ feedback via an online portal and individual managers are alerted when a customer wants an immediate response. The system was developed after the manufacturer identified that responses were taking too long to filter through the old CSI system, which was developed more than 20 years ago, often meaning […]
Construction services firm Keltbray has spent £5.5m on 32 new Scania Euro-5 tippers in a bid to improve the safety and efficiency of its fleet.
Truck manufacturers have responded to the combined €2.9bn (£2.5bn) fine they were issued by the European Commission (EC) yesterday (19 July).
Maritime Transport saw pre-tax profit rise almost 10% year-on-year despite the collapse of “significant customer” Hanjin Shipping last year.