The majority of online shoppers are unwilling to pay extra for premium parcel delivery, despite demanding greater choice and flexibility, a Hermes survey has revealed. The carrier has stressed the importance of offering a variety of delivery options, after a survey of 1,000 e-retail customers, commissioned by Hermes, found that many did not want to pay extra to cover the additional cost of evening deliveries, despite wanting access to parcels in the evening. Hermes sales and marketing director Gary Winter […]
A quarter of SME online retailers plan to focus on improving their delivery and returns processes in 2013 as the sector becomes more competitive. A study commissioned by Royal Mail revealed that small online retailers will prioritise improving their delivery and returns services above improving the range and quality of products they sell and pricing more competitively. Over half of the small e-tailers questioned saw an increase in sales last year. Some 64% are confident that sales will rise in […]
John Lewis has completed a nationwide roll-out of its click and collect offering at CollectPlus outlets, following a successful trial that began in September last year.
Hermes is rolling its click and collect ParcelShop service out to more than 450 Co-operative stores after a trial with the retailer.