Transport managers are wasting £51,000 a year manually processing PODs and are attracting complaints from customers about drivers’ poor handwriting, according to a report into hauliers’ profitability.
It also found more than 60% of transport and logistics managers are not using any technology to monitor their fleet’s environmental impact and those that do are failing to take a structured holistic approach.
Microlise said its survey of 250 transport professionals showed that managers were spending an average of 1.7 hours every day processing POD documents, which added up to £51,460 a year when taking into account hourly rates.
The study also found that this reliance on old school procedures was resulting in customer complaints, with seven out of 10 respondents facing a backlash for something as simple as a driver’s illegible handwriting.
And when questioned on the use of transport management systems, just 40% said they used an all-in-one interface.
“We recognise that the role of a transport or logistics manager is highly complex, requiring the careful balancing of multiple stakeholder demands,” said Nadeem Raza, Microlise chief executive.
“This report was commissioned to help organisations better understand those challenges, and to show that the right support and tools are available to drive meaningful operational improvement.
“It serves as a vital resource; especially for operators who have yet to embrace new ways of working. These hauliers risk losing ground to competitors who are already adopting changes that deliver tangible, real-world benefits.”
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