Hermes improves home delivery accuracy with launch of 'MyPlaces'

Hermes UK has become the latest courier firm to offer enhanced options for customers to improve deliveries.

Its ‘MyPlaces’ innovation enables people to choose a preferred safe place at their home address and upload a photo of it to help drivers.

Notes can also be added for clarity of the drop-off destination while additional features due to be rolled out include the use of what3words to set the exact location, PIN codes for access to properties and setting a preferred ParcelShop & Locker location.

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• AO.com partners with grid location expert what3words to help delivery drivers find exact addresses

MyPlaces follows UPN’s SmartHub IT app, which helps make its operation totally contactless and provides real-time information about expected arrivals and map vehicle positions.

Last month, AO.com announced it was also working with what3words in order to pinpoint a client’s location.

Chris Ashworth, CIO at Hermes, said: “MyPlaces is the latest innovation from Hermes designed to promote delivery accuracy and give consumers more choice and control over their deliveries, whilst ensuring that safety remains a key priority.

“It is particularly useful for customers with addresses that are hard to find both in busy cities but also rural locations.”