Topps Tiles has renewed its home delivery distribution contract with Pall-Ex for a minimum of two years.
The deal will see the Pall-Ex distribution network support Topps Tiles' ongoing expansion. The tile retailer, which has 300 stores across the UK, recently acquired online brand, Tile Warehouse.
As part of the renewed agreement, Pall-Ex has introduced an implant scheme which sees one of its customer service advisors based at Topps Tiles’ Leicestershire central support office for part of the week.
Pall-Ex said this arrangement has already made a “noticeable difference” to customer support and allows both companies to have a dedicated line of communication on day-to-day collections and deliveries.
The arrangement will also see Topps Tiles use MyNexus, Pall-Ex’s bespoke freight tracking software, to track its freight deliveries. MyNexus includes access to What3words, which is integrated into the software, allowing customers to enter precise delivery locations.
Pall-Ex said it has also improved its service to Topps Tiles in the capital via its London Project strategy which aims to improve membership levels and final mile deliveries in the city.
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Since the launch of the London Project early this year, Pall-Ex said Topps Tiles has received improved service levels, which have never dropped below 96.5% for on time and in full (OTIF) deliveries.
Michelle Naylor, Pall-Ex Group’s UK commercial director, said: “With such a large distribution area across the UK, we provide a bespoke service to Topps Tiles to ensure customers get their products delivered on time.
“The support we give to them is a seven-day-a-week operation to ensure we are always keeping up with customer demand. We’re delighted to be continuing to work with Topps Tiles and look forward to building upon our working relationship in the years to come.”
Simon Macdonald, Topps Tiles national transport manager, added: “Our objective is to deliver world class service to our customers and so effective, reliable last mile delivery solutions have become an even greater priority for our business.
“Working with Pall-Ex as our trusted partner means we can be confident that our customers can choose and buy the tiles and flooring they want for their home and have it delivered when they require it.”
