Pall-Ex looks to deliver more with new IT and business development manager in place

Pall-Ex has officially announced Sacha Wilks as its business development manager.

Wilks began his role last November and joined the network, which won the Motor Transport Customer Care Award last year, from rival Palletline where he was general manager commercial development.

He has also worked for the Palletways pallet network in his transport career.

The announcement came as Pall-Ex said it had completed the roll out of new IT software - dubbed MyNexus - which it said focuses on both the needs of the membership as well as the end customer.

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MyNexus offers full consignment visibility, real-time GPS tracking, customised dashboards, images of consignments documented with electronic proof-of-delivery and geo-tagging, Pall-Ex said.

Kevin Buchanan, group MD, said: “We have made a number of major investments across Pall-Ex’s warehouse, IT and customer service departments to enhance the customer experience, provide improved communication and offer new solutions to alleviate concerns.

“In particular, our IT investment offers significant improvements for customers and network members by providing full visibility on consignments.”

Pall-Ex added that its corporate, or central contracts business, had grown strongly in 2018, which in part was thanks to its focus on customer care.

The network currently counts Tile Mountain, Aggregate Industries, Clark Drain and Hydrogarden as corporate customers.