Recently-launched home delivery firm Transline Logistics claims to have exceeded the one million parcels a month milestone in just one year of trading. The business, launched by driver recruitment firm Transline Group in 2013, has already won business from some major unnamed online retailers. Its fleet has grown from 250 to 350 light vans and currently employs 350 drivers and 150 warehouse staff across its distribution sites in Halifax, Manchester, Liverpool and Nottingham Transline Group, join MD Jon Taylor, said: […]
Hermes has won a contract extension from River Island, covering home delivery of clothes, shoes and accessories ordered online.
Hermes has won a five-year contract extension with plus-size women’s clothing firm JD Williams, for handling UK and cross-border home deliveries. The extended deal, which will run until 2017, will see the parcels firm handling more than 15 million items per year for JD Williams’ 32 brands. Goods will be collected from DCs in Shaw, Greater Manchester and Hadfield, Derbyshire, in a fleet of 15 trailers before being transported to Hermes’ northern hub in Warrington for sorting and onward delivery […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]