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Hermes predicts social media will enhance home deliveries

May 30, 2012 Hayley Pink

Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]

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“Competitive” industry keeps margins tight, says Maxi Haulage

May 30, 2012 Christopher Walton

Scottish operator Maxi Haulage, part of Maxi Group, has revealed a 17% increase in turnover but says the “competitive nature of the haulage industry” is keeping  profit margins tight. In unaudited accounts set to be filed at Companies House later this month, Maxi reveals that for the year-ending 30 September it saw revenue rise to £40.4m, from £34.5m a year ago. Pre-tax profit rose 6% to £2m from £1.9m in the previous 12 month period. Chairman Gerry Atkinson tells MT.co.uk: […]

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Viridor sees profit slip as recycling prices fall

May 29, 2012 Chris Druce

Viridor, the refuse and recycling operator, saw its turnover boosted by an acquisition spree last year, but profit fell as growth in recycling failed to offset a fall in landfill volumes. Viridor bought JWS Churngold for £14.25m in November 2011, having purchased Storm Recycling in June of that year and In January 2011 Veolia’s trade waste collection interests in Cornwall and North Devon and its  industrial and commercial collection interests in Devon and Somerset. The company, which now makes half […]

Hermes
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Hermes UK toasts record year

May 25, 2012 Hayley Pink

Hermes has revealed record results at its UK division, with revenue up 22% in 2011. The parcels company says this reinforces its position as the country’s second-largest home-delivery business. Revenue stood at €303m during 2011, up from €248m in the previous year. Hermes says its UK arm handled more than 140 million parcels during the year, as demand for its home delivery services increased with online retail sales. Carole Woodhead, chief executive at Hermes UK, says:  “Our UK business has […]

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Stobart Group in talks to buy Autologic

May 24, 2012 Christopher Walton

Autologic is in talks with Stobart Group over a potential cash offer by the Cumbrian giant for the number one operator in UK automotive logistics. The Northampton-based operator, which revealed a turnover of £144.7m and a pre-tax profit of £2.1m for the year ending 31 December last month, says that there is “no certainty that an offer for the company will be made or proposed”. Stobart is required to either announce a firm intention to buy Autologic, or withdraw its […]

Wadworth 6X
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Wadworth Brewery opts for Paragon

May 23, 2012 Hayley Pink

Wadworth Brewery, the maker of 6X, has selected Paragon routeing software to aid it in streamlining deliveries to its 700 pubs across southern and western England. The brewer says it will use the system to review its current delivery strategy, model the most efficient routes and establish best use of its delivery fleet. The software should also enable the brewery to allocate optimal loads to vehicles, spreading the workloads across the delivery team according to vehicle and staff availability, as […]

Tesco has hit its carbon targets
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Tesco distribution meets carbon reduction targets

May 23, 2012 Hayley Pink

Tesco has revealed that its UK distribution operation has achieved the group’s five-year goal of halving the emissions per case of goods transported. The supermarket’s distribution operation handles 65% of all cases delivered across the global business It has done this by following its ‘F plan’, which has seen emissions per case of goods drop from 0.14kg of CO2 to 0.07kg of CO2. The key components of the strategy are: • Fuller cages and pallets. • Fuller trucks and containers. […]

DPD will go carbon neutral from July
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DPD to offer carbon neutral shipping from July

May 22, 2012 Hayley Pink

DPD says it will be able to offer customers carbon neutral shipping from July. The parcel carrier’s Total Zero commitment will mean customers can send packages of all weights, sizes and types that are carbon neutral at no extra cost. The business, which has already made a series of changes to reduce its carbon emissions, will also benefit from parent company Geopost’s partnership with carbon market company CDC Climat. Geopost will spend €5m per year on carbon offsetting projects in […]

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Turnover up but profit down at UK Mail

May 22, 2012 Hayley Pink

UK Mail has revealed a pre-tax profit of £12.9m for the 12-months ended 31 March, down 19.5% on the previous year mainly due to a £2.2m hit from closure of four depots. Group turnover for the year was up by 8.4% to £429m, however, when adjusted for the increase in Royal Mail prices implemented on 6 May 2011, revenue increased by just 3.2%. The company says the results reflect UK Mail’s resilience during a year of tough trading in markets […]

Elddis Transport truck
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Elddis Transport to introduce in-cab proof of delivery technology to fleet

May 22, 2012 Roger Brown

Elddis Transport is to roll-out in-cab software that enables drivers to instantly scan and email proof of deliveries (PODs) after a successful trial. The Consett, County Durham-based operator has been trialling the Mandata system in five of its rigid vehicles. PODs are scanned as consignments are delivered, and the full process is completed in one action with full high-quality images produced as proof. According to Elddis, the new process has already reduced administration time for office staff by between one […]