From third-party logistics to own-account operators Motortransport.co.uk has it covered: we report on all 3PLs, from DHL Supply Chain to Eddie Stobart Logistics, and from XPO Logistics to Wincanton. We also cover the UK home delivery and parcels market from Royal Mail to DPD and from Hermes to Yodel. We have all the latest news from own-account operators, including Tesco Distribution, Travis Perkins, Bidvest and the latest developments from pallet networks including Palletways and Pall-ex.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]