Evri, formerly known as Hermes UK, is trialling a photo service which will alert customers once their parcel has been collected or explain why a collection has been unsuccessful. The move is aimed at improving its communications with customers using the service to send or return parcels. The trial involves a selection of couriers taking […]
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Whistl UK is preparing to take Royal Mail to court next year to seek more than £600m in damages for Royal Mail’s anti-competitive behaviour, unless the two can reach a “realistic” out-of-court settlement, which Whistl has indicated it is willing to consider.
Two-person delivery specialist ArrowXL and delivery management platform Scurri have forged a strategic partnership which will allow retailers on the Scurri platform to deliver bulky and larger size online orders across the country. ArrowXL makes over two million deliveries on average each year, providing delivery coverage to 98% of the UK population, six days a […]
If you’re named Home Delivery Operator of the Year for four years running, you must be doing something right. And what DPD UK did right was to make exhaustive efforts to get proper feedback from customers and then act on it.