Carrier Transicold has invested in a new specialist training academy and urgent request spare parts warehouse for its partners, to help reduce customers’ vehicle downtime.
The Manchester facility holds vehicle off-road parts and is supported by overnight deliveries from Carrier Transicold’s European warehouse in the Netherlands when required.
The warehouse also holds new equipment and products from Carrier Transicold, ready for installation, providing support to bodybuilders.
Carrier Transicold has a network of 12 independent service partners and over 170 mobile engineers, based at 20 locations across the UK, providing provide nationwide support to customers operating Carrier Transicold equipment.
Andy Wainwright, Service Director, Carrier Transicold, said: “The academy will provide training for upcoming engineers, combining new digital learning capabilities and hands-on experience.
“Ensuring our service partners have what they need to deliver a premium service to our customers is a priority for the business.
“Our UK network of service workshops and mobile maintenance vans are kept well equipped and comprehensively stocked, but the new warehouse means vehicle off-road parts, which they may not have on hand, are available for immediate delivery, helping to further cut vehicle downtime for customers.”
Students at the training academy will be trained using the online Learning Centre Management System (LCMS) and through concentrated hands-on training at the academy where the full range of Carrier Transicold products are located in one place.
Phil Atherton, manager of training and development at Carrier Transicold, said: “The changes make the entire training process more efficient.
“Our engineers come from our service partners nationwide. Previously, training meant taking time out from the business to stay near the academy for the duration of the course. With the students coming in now for a much more focused hands-on experience they have more time to devote to working on the units.”
