‘Work together on building customer solutions,’ Mercedes tells industry


 

Richard Skidmore, head of customer service delivery with Mercedes-Benz Trucks, has urged the industry to embrace the benefits of increased collaboration to save costs and improve efficiencies. Speaking at last week’s Microlise conference, he said the pandemic had accelerated three trends – electrification, automation and connectivity ­­– and that the sector should work more closely on building customer solutions. “Mercedes Truck works in partnership with other suppliers, but what we haven’t done in the past is work with the end […]