Yodel has launched a new C2C parcels service, enabling consumers to send parcels up to 10kg either to Yodel Direct parcel shops or to a recipient’s home address. In both cases the sender must drop the parcel at a parcel shop run by one of the 350 retail chains in the Yodel Direct (formerly Collect+) network. Once a customer has booked a delivery at yodeldirect.co.uk, they can either print a label to print at home or take a QR code to […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
With 2020 undoubtedly shining the spotlight on the importance of the home delivery sector in a time of national crisis, the Motor Transport Awards provide the perfect opportunity to showcase your operation’s expertise.