ArrowXL customer service levels have helped it land a white goods delivery contract with Ship It Appliances.
The delivery specialist will handle over 2,000 items per month throughout the UK for Ship It Appliances which imports and manufactures white goods to both retail and trade customers.
Under the deal ArrowXL will use its ‘askAXL’ tracking web app, allowing customers to track their deliveries and collections in real time using an interactive map.
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Nick Eaton, Ship IT Appliances’ sales and marketing manager, said: “We’re delighted to be working with ArrowXL. Their attention to detail and customer service has been fantastic.
"Luckily for us, they have made a lot of changes in their service plan and subsequently are in a great position to provide the exceptional level of service that we expect for our customers.”
Craig Kavanagh, ArrowXL sales director added: “We’re thrilled to be joining forces with Ship It Appliances to improve their customer experience journey, ensuring wherever possible that customers will receive their delivery in full and intact, first time. We very much look forward to working together.”
