DPD UK has confirmed the appointment of Elaine Kerr (pictured) as chief executive from 1 June 2021.
She will report to chief operating officer DPDgroup Europe, Yves Delmas and replaces Dwain McDonald, who left the role on 29 March 2021 after an “internal investigation”.
Kerr has worked for DPD for over 28 years, joining as a sales executive based in the North West before taking on the roles of customer relationship manager and head of CRM. She was promoted to director of CRM in 2008.
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In 2020, she was appointed executive director, sales, CRM & customer services.
Commented Delmas: "Elaine has had a tremendous career with DPD and has been instrumental in growing our customer portfolio to include some of the most prestigious brands and securing our continued growth, both domestically and internationally.
"Her passion for ensuring that we put our customers at the heart of everything we do continually improves the customer experience and keeps us striving to deliver the next innovation.
"Elaine will now continue this success story in the role of CEO, building on the strengths of the senior management team to lead the business to a new chapter, and I wish her every success in her new role."
- Sinead Croke has moved from DPD where she was director of customer experience for eight years to the role of CX director at Hermes.