Nearly half of shoppers have changed their mind about making a purchase online because they were unhappy with the inflexible delivery options, according to research by Whistl. It found 45% of sales have fallen at the last hurdle due to dissatisfaction with the delivery process. In 2020, 84% of the UK population shopped online, receiving over 2.8bn parcels – an average of 17 per person per year. Whistl said the impact of parcel tracking and transparency of the delivery process […]
Yodel has appointed Mike Cooper as its CEO, after his predecessor Neil Lloyd stepped down last July.
CitySprint has acquired all operations at Woking-based Eagle Express Worldwide Couriers. Its same-day, international and UK overnight operations were acquired by CitySprint on 8 December, taking its network to 35 depots and 2,000 couriers. It will be transferred over to the CitySprint brand later this month. CitySprint said the transition will be seamless for Eagle Express’ customers and it will continue to be serviced by the same staff at the same depot in Old Woking. Chief executive Patrick Gallagher said: […]
A courier firm that works with retailer Amazon has settled four cases with its drivers and the GMB over an employment status dispute.