Nearly half of shoppers have changed their mind about making a purchase online because they were unhappy with the inflexible delivery options, according to research by Whistl. It found 45% of sales have fallen at the last hurdle due to dissatisfaction with the delivery process. In 2020, 84% of the UK population shopped online, receiving over 2.8bn parcels – an average of 17 per person per year. Whistl said the impact of parcel tracking and transparency of the delivery process […]
TfL has revealed that consultancy group Aecom is to run Fors on a five-year concession-style contract that will see the best practice scheme taken national.
Home deliveries by pallet networks continued to grow strongly in what was a record breaking 2017, according to the Association of Pallet Networks (APN).
Home delivery specialist Yodel has gone through some well-publicised growing pains since its creation from the merger of HDNL and the day domestic side of DHL in 2010.