More than three quarters of UK consumers say reliable delivery is there number one priority, according to a report from UPS. Released today, the ‘UPS Smart E-commerce Report 2021’ developed in partnership with YouGov, surveyed 10,000 consumers across Europe including 2,000 UK consumers, to establish the impact of the recent pandemic on consumer demand in the long-term. The research showed that 79% of UK consumers say the reliability of a retailer’s delivery partner is important, emphasising the need for delivery […]
DPD has launched a customer returns service in conjunction with Hermes, extending the parcel carriers’ seven-year relationship.
Yodel executive chairman Dick Stead has stressed the need for retailers and carriers to rethink the way they handle unexpected additional volume during seasonal peaks.
Carbon emissions generated by online shopping are more than a third lower than those produced by visiting bricks and mortar stores, according to latest research.