MT Awards 2020: DPD used technology to make the most of existing resources and take the Best Use of Technology Award


 

By 2018, DPD’s 65-strong depot network was stretched to its limits following rapid growth over the previous seven years. “With volumes up around 10% per year, we were facing a capacity challenge,” says DPD group marketing director Tim Jones. “We promise our customers a premium service for 52 weeks of the year, so it’s an important issue if service falls below their expectations. When we are successfully meeting service levels through a super-efficient operation, everyone wins – the customer who […]