Online shoppers create £2.4bn ‘lockdown logjam’ of unreturned goods


Online shoppers have urged retailers to clarify returns policies and offer longer returns windows after a new survey revealed consumers are sitting on a potential £2.4bn of unreturned goods. The ‘lockdown logjam’ has been worsened by lockdowns restrictions, the research by locker network InPost found, making returning unwanted items much harder. Over a quarter (29%) of shoppers surveyed said retailers should issue refunds for returned goods more quickly during the current restrictions. They also said they are more likely to […]