Home delivery networks have seen a surge in business following the introduction of a third national lockdown, according to parcel comparison site ParcelHero. The company also said strict new Brexit red tape had stretched delivery networks this week although there had not been dramatic delays to parcels and goods deliveries. Panic buying caused supermarket websites to crash on Monday evening (4 January) when the lockdown was announced with Brexit increasing courier costs and creating the need for significant new paperwork, […]
UK automotive manufacturing sector needs further government intervention to ensure post-pandemic recovery, SMMT warns
The impact of the Covid-19 pandemic on manufacturing is expected to cut annual light commercial vehicle production volumes by a third to just 920,000 units this year, according to a report by the Society of Motor Manufacturers and Traders (SMMT).
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]