For DPD to have won the Home Delivery Operator of the Year award for the fourth year running is no mean feat but according to the judges, DPD’s ‘X factor’ lay in its ability to communicate with customers, consumers and its supply chain and its commitment to use this to improve its services. DPD’s campaign to make its delivery service more personal, launched last year after feedback from customers and consumers, is a key example. Dubbed ‘tiny noticeable things’ the […]
Motor Transport understands Cheshire-based trailer manufacturer Cartwright Group has filed a notice to appoint an administrator.
Abbey Logistics A host of improvements at Abbey Logistics, including a 58% reduction in ‘at fault’ RTAs and a drop of more than a fifth in vehicle damage, have followed significant investment in its driver training team. At the beginning of the process, the company decided to focus on several core objectives: to be the best in class for driver skill, quality and behaviour; to increase driver retention; to reduce incidents; and to establish tailored training for individual drivers. The […]
The brightest female talent working in the logistics industry have until 10 February to enter the 2014 FTA Everywoman in Transport & Logistics Awards.