Meet the 2020 MT Award winners – Customer Care Award sponsored by Palletline


DPD is the UK’s leading domestic parcels carrier, with 10 consecutive years of profit growth. It has more than doubled turnover since 2013 and 2019 was another successful year, with turnover up £72m to £1.38bn. Its 15,000-strong team delivers 263 million parcels a year from 65 depots for 7,500 customers, including ASOS, John Lewis, Selfridges and Next. Around 70% of its top 100 customers have been with it for five years or more, and a survey in January 2019 found […]