UPS responds to e-commerce boom with customer surcharge

August 14, 2020 Chris Tindall


 

UPS has confirmed its introduction of a surcharge on UK customers to reflect disruption caused by the Covid-19 outbreak and rocketing demand for online goods. A UPS spokesman told motortransport.co.uk: “During times of extreme volume surges, UPS occasionally implements temporary peak surcharges to ensure our network continues to operate effectively. “The current peak surcharges reflect increasing costs created by challenging market conditions as result of the ongoing pandemic.” The spokesman declined to specify exactly what the surcharge amount is, but […]




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Global Freight Solutions (GFS) has revealed a sharp increase in the number of British-based online retailers seeking advice about delivery standards. The parcels management firm says retailers are now more savvy about how effective deliveries play an essential part in maintaining customer satisfaction and encouraging repeat business. Simon Veale, director at GFS, says: “For some, pressures on their delivery networks in the run-up to the Christmas peak season really brought home the importance of making contingencies to get goods to […]