Hermes has added seven more gas-powered Iveco tractor units to its 400-strong HGV fleet. The latest batch of 400hp Stralis NP 4x2s will boost the parcel carrier’s all-Iveco compressed natural gas (CNG) HGV tally to 90. Gas trucks were chosen based on their green credentials, low fuel costs and driver acceptability, said Hermes, with a favourable total cost of ownership compared with diesel. In addition, the company said the quiet running of the vehicles was an added bonus for operating […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Brit European is seeking planning permission for a refuelling station for its fleet of dual-fuel HGVs.
Protocols for parcel deliveries by some of the UK’s largest couriers have been changed to reflect increasing concerns over health and safety in light of the current pandemic.