Embrace “low touch economy” to survive, operators urged


Haulage and logistics can forget a return to pre-pandemic sales unless it embraces the “low touch economy”, with investment in autonomous vehicles, localised supply chains and contactless delivery processes, according to a new report. Strategy firm Board of Innovation (BoI) warned that the automotive industry must “adapt and pivot” and not assume a return to conventional consumer behaviour will rescue the sector. It said a low touch economy, characterised by low touch interactions, new human behaviours and permanent industry shifts, […]