The GMB union has praised Hermes for pledging £1m to support self-employed workers if they need to self-isolate as a result of the coronavirus. Hermes confirmed it will help find someone to deliver on a courier’s behalf and guarantee that their rounds will be kept open for them for when they return. GMB said the “ground-breaking” announcement was the latest win in its battle to protect workers and the British public from COVID-19. Read more Coronavirus: “We feel a huge […]
The majority of online shoppers are unwilling to pay extra for premium parcel delivery, despite demanding greater choice and flexibility, a Hermes survey has revealed. The carrier has stressed the importance of offering a variety of delivery options, after a survey of 1,000 e-retail customers, commissioned by Hermes, found that many did not want to pay extra to cover the additional cost of evening deliveries, despite wanting access to parcels in the evening. Hermes sales and marketing director Gary Winter […]
Carole Walker has been promoted to CEO of Hermes Europe, with UK MD Martijn de Lange stepping into her shoes as UK CEO.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]