This year’s Motor Transport Awards recognised former Hermes Europe CEO Carole Walker’s determination to redefine parcels delivery across three decades of hard work. After 32 years in the parcels delivery industry, Carole Walker took early retirement from her role as CEO of Hermes Europe earlier this year, days before she was announced as the winner of the Service to Industry Award. One judge summed her up as “the most outstanding CEO I have ever met”, a sentiment echoed by the […]
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Hermes has opened two depots in Coventry and Carlisle, bringing its network of depots and hubs to a total of 24. The parcel firm says the new sites are necessary to accommodate the expected growth in parcel volumes ahead of the Christmas peak. The new depot in Coventry is expected to handle around 24,000 parcels per day, with this total rising to 43,000 over the Christmas period, while the Carlisle site will handle 6,500 parcels each day for the firm. […]
Hermes has opened its new Rugby super hub, increasing its overall parcel processing capacity by almost 50%.