Hermes is opening a new office in Leeds in a bid to attract top technology staff. The company is also recruiting 50 new technology specialists, including senior developers and UX (user experience) experts, as part of its drive to develop innovative delivery services. The new 6,500sq ft office, dubbed the Tech Hub, is located at No 1 Whitehall Riverside in Leeds’ technology district and will house the firm’s Innovation Lab which was set up in 2016 to develop new forward-thinking […]
Hermes has slashed its CO2 output by 6% in the past year, with the business achieving savings of 18.4% since 2008. The parcels firm has set itself a target of a 20% reduction by 2015. The reductions are part of a strategy implemented by German parent Otto Group, which requires a 50% reduction across the entire business by 2020. In the past 12 months, Hermes has adopted automated transmission across all tractor units within its trunking operation, which has improved […]
Hermes has boosted its capabilities in the South and South West by moving to two new facilities to meet growing capacity demands.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]