Hermes Parcelnet pays its suppliers more quickly than any other company in the Motor Transport Top 100 top 10, an MT analysis has found. In the six months to 31 August, Hermes Parcelnet – 10th in this year’s Top 100 by turnover – was first for prompt payment, taking on average just nine days to pay its suppliers with 93% paid within 30 days and only 8% of invoices not paid within agreed terms. Second was DPDgroup UK – fifth […]
Royal Mail has said it is “disappointing” that some 4,900 managers have threatened strike action after rejecting 1.3% pay rise offer.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]