Yodel does “right thing” for customers caught out by House of Fraser collapse

October 16, 2018 Carol Millett

House of Fraser
 

Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]




Related Articles

News

Yodel scoop second health and safety award

August 14, 2012 Ashleigh Wight

Yodel has won the RoSPA (Royal Society for the Prevention of Accidents) Gold Award for health and safety for the second year running. Yodel’s senior HS&E manager, Gerry Prior, accepted the award on the behalf of Yodel’s sort centres and Yodel Transport subsidiary, that were presented the award in recognition of its commitment to high health and safety standards. Marija Simovic, COO, says: ““Ensuring the safety of our workforce and the public is paramount and it is a priority for […]

News

News Extra: Yodel – tough at the top

October 2, 2012 Steve Hobson

Last month MT exclusively revealed that Yodel chief executive Jonathan Smith is to leave the parcels firm after two years in charge of the combined DHL Express Domestic UK and HDNL (not to mention 18 months in charge of the DHL business alone). Smith’s CV shows more than 20 years’ experience in parcels, including a spell as chief executive of City Link – before its problematic take-over of Target Express – and a regional director role at British Rail’s parcels […]