Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]
Yodel delivered over 14 million parcels during the Christmas peak after investing heavily in planning and boosting capacity. The company added that between 1 December and 24 December only a small number of parcels weren’t delivered, in the main where it was unable to gain access to the address or the addressee was unavailable to sign for the delivery. Yodel began investing in peak planning in the spring, including increasing its capacity by opening temporary service centres and 15 contingency […]
Norbert Dentressangle (ND) has won a 10-year contract renewal with Shop Direct Group (SDG) for the warehousing of its ‘two-man delivery’ products. The logistics giant will be responsible for the receipt, inspection, picking, dispatch and returns management of products requiring two-man delivery, such as furniture and white goods. Distribution will be handled by parcels firm Yodel. The furniture operation is based at ND’s warehouse in Wrexham, North Wales and the white goods operation at a second site at Hooton, near […]
Yodel failed to turn a profit for the eighth consecutive year in its recently closed financial year, and CEO Mike Cooper has admitted its owners regularly give him “a hard time”.