Yodel does “right thing” for customers caught out by House of Fraser collapse

October 16, 2018 Carol Millett

House of Fraser
 

Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]




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CollectPlus launches Meadowhall Parcel Point site

July 9, 2012 Hayley Pink

CollectPlus is opening a Parcel Point operation at the Meadowhall Shopping Centre in Sheffield, enabling customers to drop-off packages and collect online purchases while shopping. More than 25 million shoppers use Meadowhall each year, and CollectPlus says the new service will help extend and enhance its network of sites located at 4,700 corner shops and petrol stations. Mark Lewis, CEO of CollectPlus – a joint venture between parcels giant Yodel and Pay Point – says: “For Meadowhall’s busy shoppers and […]