Yodel does “right thing” for customers caught out by House of Fraser collapse

October 16, 2018 Carol Millett

House of Fraser
 

Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]




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Norbert wins 10-year renewal with Shop Direct Group

May 21, 2012 Hayley Pink

Norbert Dentressangle (ND) has won a 10-year contract renewal with Shop Direct Group (SDG) for the warehousing of its ‘two-man delivery’ products. The logistics giant will be responsible for the receipt, inspection, picking, dispatch and returns management of products requiring two-man delivery, such as furniture and white goods. Distribution will be handled by parcels firm Yodel. The furniture operation is based at ND’s warehouse in Wrexham, North Wales and the white goods operation at a second site at Hooton, near […]