Yodel does “right thing” for customers caught out by House of Fraser collapse

Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]