Yodel subsidiary CollectPlus is processing and delivering around 5,000 parcels back to House of Fraser customers free of charge, following the retailer’s collapse into administration and its sale to Sports Direct. The move follows confirmation from the administrator that customers submitting claims for a refund would be treated as unsecured creditors and “only receive a very modest recovery” against the amount claimed. CollectPlus has been unable to access House of Fraser’s outsourced warehouse in order to return the items, all […]
Jonathan Smith is to leave Yodel at the end of the year after leading the company through the integration of HDNL and the domestic B2B and B2C parts of DHL Express (UK), Motortransport.co.uk can reveal. A successor to Smith will be sought, but in the interim he will work alongside executive chairman Dick Stead. A spokesman for Yodel said: “Yodel has been transformed over the last 18 months and is now in a sound position with strength across senior management. […]
CollectPlus is to offer Amazon.co.uk customers a service that will see parcels delivered to one of its 5,000 stores across the UK. Customers using the online retailer can now opt for a CollectPlus ‘pick up location’ at the checkout, increasing options for delivery and convenience. CollectPlus CEO Mark Lewis says: “[We are] already integrated into Amazon.co.uk Marketplace, so sellers can choose us as their delivery service. The extension of our service means that more people will be able to use […]
Arrow XL split from Yodel in 2013, and in the last two years chief executive Ian Howell has built a two-man delivery firm that prides itself on giving all of its customers the VIP treatment.