Operators need to be better at walking away from bad contracts, says supply chain expert

Microlise Transport Conference

Operators need to become better at walking away from uneconomical contracts, according to a supply chain expert, who pointed to KFC’s issues with its new DHL Supply Chain contract as a cautionary tale. Richard Wilding, professor of supply chain and logistics at Cranfield UK and chairman of the CILT, told MT that businesses of all sizes are guilty of not understanding their cost to serve. “There have been points raised that maybe KFC shouldn’t have gone for the lowest bidder.” […]