Home deliveries by pallet networks continued to grow strongly in what was a record breaking 2017, according to the Association of Pallet Networks (APN). The latest APN figures reveal that home delivery volumes leapt by 6.9% last year as part of the sector’s continued growth, and they are 24% higher than when APN started to look at the measure in 2014. The UK’s eight pallet networks shifted a record 25 million-plus pallets last year, with 12.5% of this – some 3.1 […]
Morrisons has signed a 25-year deal with Ocado to enable it to develop its online grocery home delivery business, using its logistics and technology operations along with a fleet of Morrisons-liveried vehicles.
Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]
Palletline has confirmed it will introduce a new pallet weight restriction of 750kg for tail-lift deliveries later this year, with the aim of boosting safety for its members’ drivers.