Pallet networks continuing to make inroads in home delivery sector, says APN

February 28, 2018 Carol Millett

pallet networks are doing more and more home deliveries
 

Home deliveries by pallet networks continued to grow strongly in what was a record breaking 2017, according to the Association of Pallet Networks (APN). The latest APN figures reveal that home delivery volumes leapt by 6.9% last year as part of the sector’s continued growth, and they are 24% higher than when APN started to look at the measure in 2014. The UK’s eight pallet networks shifted a record 25 million-plus pallets last year, with 12.5% of this – some 3.1 […]




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Hermes predicts social media will enhance home deliveries

May 30, 2012 Hayley Pink

Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]