Parcels expert Frank Proud argues that the embattled parcels carrier has a bright future ahead of it. While the full story of peak 2017 has not yet been told, it looked like, this year, Yodel had sailed through the Christmas period with only positive headlines. The company announced it had seen a 20% improvement in its TrustPilot rating between Black Friday and Christmas Day, and that 82% of customers had reported a “good” or “great” delivery experience via its feedback […]
Yodel has reduced and capped the amount of parcels it will handle during the Christmas peak, after the high volumes it experienced last year. The parcel carrier confirmed it will deliver a maximum of 4.25 million parcels during its busiest week of the Christmas peak to ensure that it provides a successful service for customers and parcels are not left undelivered. A spokesman confirmed that it had set up four temporary depots at Billingham, East Kilbride, Newbridge and Basildon, also […]
Yodel has secured a three-year contract extension with River Island to provide a range of home delivery services for its e-commerce business.
Yodel has thanked its new control centre and leadership team for a successful peak period, which saw its TrustPilot score increase despite higher parcel volumes and adverse weather.