Parcels expert Frank Proud argues that the embattled parcels carrier has a bright future ahead of it. While the full story of peak 2017 has not yet been told, it looked like, this year, Yodel had sailed through the Christmas period with only positive headlines. The company announced it had seen a 20% improvement in its TrustPilot rating between Black Friday and Christmas Day, and that 82% of customers had reported a “good” or “great” delivery experience via its feedback […]
Yodel has added 13 sites to its network for this Christmas as it prepares to handle 15% more parcels than last year.
Yodel network operations director Carl Moore has replaced chief operating officer Adrian Harris who resigned from the business in January this year, two years after joining the firm.
Yodel has strengthened its management team with the addition of Carl Moore as its new network operations director.