What does the future hold for Yodel?


Parcels expert Frank Proud argues that the embattled parcels carrier has a bright future ahead of it. While the full story of peak 2017 has not yet been told, it looked like, this year, Yodel had sailed through the Christmas period with only positive headlines. The company announced it had seen a 20% improvement in its TrustPilot rating between Black Friday and Christmas Day, and that 82% of customers had reported a “good” or “great” delivery experience via its feedback […]