Yodel thanks new control centre for improved performance at peak


Yodel has thanked its new control centre and leadership team for a successful peak period, which saw its TrustPilot score increase despite higher parcel volumes and adverse weather. The carrier saw parcel volumes grow 11% year-on-year in the four weeks before Christmas eve. In the week before Christmas, it’s volumes were up 28% on 2016. Yodel CEO Mike Cooper assembled a new operational leadership team of retail industry veterans in 2017, the expertise of which he said “has helped to […]