Motor Transport’s Power Players – the people shaping the logistics world

January 1, 2018 Motor Transport


 

Welcome to the 2018 Motor Transport Power Players, the editorial team’s take on who will be the key influencers – including some of those who are up and coming in the industry rather than the established names – on the transport and logistics industry this year. We have decided to rule out politicians, regulators and trade associations this year just to shake things up, as while roles such as the senior traffic commissioner, transport minister and head of the DVSA […]




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Social media looks set to play a more prominent role in customer service responses to online shoppers, according to research by home delivery firm Hermes. The parcels firm conducted a survey amongst its key retail clients, and found that while telephone and email were still the preferred routes to customer service, new communication channels are expected to drive improvements in the future. In particular, two-in-five respondents believe web chat will become more important, with 21% opting for Twitter and 15% […]