It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]
Same day courier CitySprint has acquired Heathrow Baggage Services, its third acquisition in three months.
DPD has expanded its international home delivery service with the launch of DPD Direct, collaborating with domestic parcel carriers in 12 countries.
HMRC has responded to MP Frank Field’s call for an investigation into low pay at Hermes, stating it had referred his evidence to the “appropriate compliance teams for consideration”.