It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]
Home delivery specialist Yodel has gone through some well-publicised growing pains since its creation from the merger of HDNL and the day domestic side of DHL in 2010.
Global Freight Solutions (GFS) processed more than 10 million parcels last year as the popularity of online shopping continued to grow.
Hermes has revealed that its ParcelShops have handled more than 870,000 parcels since the concept was introduced in June.