It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]
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Parcel volumes over the summer at UK Mail were below expectations, causing turnover to slip 1% year-on-year in the first half of its financial year.
Online retail giant Amazon has predicted that the busiest day for online shopping orders will be Monday 2 December, which is likely to trigger an increase in volumes handled by parcel carriers.