It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]
Royal Mail is considering applying a fuel surcharge to some of its contract parcels and mail services, while rival carrier UK Mail has reduced parcel prices for SMEs.
TNT UK is restructuring its operations and sales divisions in a management shake-up that will see up to 15 redundancies.
Hermes has won a contract with clothing and footwear company Cotton Traders.