Unrealistic consumer expectation sparked negative Which? report, says expert


It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]