It is an unrealistic consumer expectation, not poor performance from parcel carriers, that has led to a report suggesting a third of peak-time parcels are delivered at the wrong time, according to a market expert. The report by Which?, published today, says that of 2,000 consumers surveyed, only a third received their parcels when they expected them. But Frank Proud, director at market analyst Apex Insight, told MT that “it simply isn’t the case that large proportions of deliveries are […]
In November, City Link’s parent Rentokil revealed the express parcels firm had recorded a loss for the first nine months of the year of £24m, albeit £1m less than that posted in the same period of 2011 on revenue up £7m to £225m. Nevertheless Rentokil chief executive Alan Brown reaffirmed his faith in the management team City Link MD Dave Smith has assembled – largely from former colleagues from Royal Mail – and the latest three year recovery plan that […]
A new trailblazer apprenticeship standard for managers in express delivery companies has been given the green light by BIS.